What we collect
When you contact JLR Experts we receive what you send us: typically your name, contact details, vehicle identification number and descriptions or photographs of vehicle faults. For remote sessions we process technical data read from your vehicle's diagnostic interface.
How we use it
We use this information to scope, quote and perform the services you request, to keep configuration records tied to your vehicle, and to respond to support queries. We do not sell personal data, and we do not use your vehicle data for any purpose beyond the service you booked.
Storage and retention
Configuration records are retained so features can be restored after software updates; they are stored against your VIN and shared only with you. 連絡先 correspondence is kept for as long as needed to support your vehicle.
Third parties
Remote sessions use connection software operated by third parties; only the data required to establish the session is processed. Messaging apps you choose to contact us with (such as WhatsApp) process data under their own policies.
Your rights
You may request a copy, correction or deletion of your personal data at any time by emailing [email protected]. We respond within a reasonable period and verify identity before acting on vehicle-related records.